DENZ Concrete & Property Services

Privacy Policy

Last updated: 24 August 2026

This Privacy Policy explains how [insert registered business name], trading as DENZ Concrete & Property Services, ABN [insert ABN] (“DENZ”, “we”, “us” or “our”), collects, uses, stores and discloses personal information.

We respect your privacy and aim to handle personal information responsibly and securely.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) do not apply to every Australian small business. Where they apply to DENZ, we will handle personal information in accordance with those requirements. We will also comply with other applicable Australian privacy, marketing and record-keeping laws.

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Property or service address
• Suburb and postcode
• Details about the services you require
• Property measurements and site information
• Preferred appointment dates and contact method
• Photographs or videos of your property
• Notes, messages and instructions you provide
• Quote, invoice and payment records
• Communications between you and DENZ
• Feedback and reviews
• Website usage and technical information

We do not normally need sensitive information. Please avoid sending personal documents or unnecessarily including faces, number plates, access codes or other identifying information in photographs you upload.

2. How we collect information

We may collect personal information when you:

• Submit a contact or quote request form
• Upload photographs for an assessment
• Use one of our website calculators or interactive tools
• Contact us by telephone, email, text message or social media
• Arrange a site inspection
• Accept a quote or engage our services
• Make a payment
• Provide feedback or a review
• Browse or interact with our website

We may also receive relevant information through authorised representatives, property owners, tenants, builders, subcontractors or other people involved with the requested work.

3. Why we collect and use your information

We may use personal information to:

• Respond to enquiries
• Review photographs and service requirements
• Prepare and provide quotations
• Arrange site visits
• Schedule and perform services
• Communicate about work, appointments and changes
• Issue invoices and process payments
• Maintain customer and business records
• Provide support and respond to concerns
• Improve our services, website and customer experience
• Maintain website security and detect misuse or fraud
• Meet legal, taxation, insurance and record-keeping requirements
• Send marketing communications where permitted by applicable law

We aim to collect only information reasonably necessary for our business activities and the services you request.

4. Quote forms and photo uploads

Our quote and assessment forms may allow you to upload photographs of concrete, landscaping, painted surfaces, property damage, cleaning requirements or other areas of your property.

Uploaded photographs may reveal information about your property, possessions or other people.

Before uploading an image, please remove or obscure unnecessary information such as:

• People who have not agreed to be photographed
• Children
• Personal documents
• House numbers where they are not required
• Vehicle registration plates
• Security equipment or access codes
• Valuable or private belongings

We may use uploaded photographs to understand the requested work, conduct an initial assessment, prepare a quote and maintain relevant enquiry or job records.

5. Automated photo analysis and website tools

Some website features may use automated or artificial-intelligence-assisted technology to analyse photographs or information you submit and provide preliminary observations, suggested actions or other assistance.

Automated results are provided as general guidance only.

They are not:

• Engineering advice
• A structural assessment
• Professional building advice
• A professional mould or hazardous-material assessment
• A guarantee that a particular repair method is suitable
• A final quotation

Images and information submitted through these tools may be processed by third-party technology providers that help operate the relevant service.

Please upload only information reasonably necessary for the assessment.

A physical site inspection or advice from an appropriately qualified professional may be required before recommendations, scope or pricing can be confirmed.

6. Website calculators

Information entered into our concrete calculator or other estimating tools may be processed to provide general calculations, quantities or preliminary estimates.

Calculator results are indicative only and are not final quotations.

Results may not account for site-specific factors including:

• Access
• Excavation
• Ground conditions
• Existing structures
• Drainage
• Reinforcement
• Engineering requirements
• Permits or approvals
• Material availability
• Labour requirements
• Disposal requirements
• Other site conditions

We may collect technical and usage information relating to these tools to operate, maintain, secure and improve them.

7. Cookies and website information

When you visit our website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of access
• Referring website or page
• General or approximate location derived from technical information
• Interactions with website features
• Cookie or device identifiers

Cookies and similar technologies may be used to:

• Operate the website
• Remember preferences
• Maintain security
• Prevent misuse
• Measure website performance
• Understand how visitors use the website
• Support analytics and other website functionality

You can control certain cookies through your browser settings and, where available, the privacy or cookie controls displayed on our website.

Disabling some cookies may affect the operation of certain website features.

8. Website and service providers

Our website is operated using Shopify and may use other third-party services to support our website and business operations.

Depending on the services we use at the relevant time, these may include providers of:

• Website hosting
• Content delivery and security
• Databases
• Website forms
• Email delivery
• Analytics
• Photo storage
• Automated or AI-assisted analysis
• Payment processing
• Invoicing
• Cloud storage
• Business communications

Providers currently used by DENZ may include Shopify, Cloudflare, Supabase and Resend.

These providers may process information on our behalf or in connection with the services they provide. Their handling of information may also be governed by their own privacy policies, terms and contractual obligations.

9. When information may be disclosed

Where reasonably necessary for our business activities, services or legal obligations, we may disclose relevant personal information to:

• Employees and authorised team members
• Subcontractors and tradespeople involved in the requested work
• Suppliers and equipment providers where necessary
• Website, hosting, database, email and technology providers
• Payment and invoicing providers
• Professional advisers
• Accountants
• Insurers
• Government authorities
• Courts and regulators where required or authorised by law
• Emergency services where reasonably necessary to protect health or safety
• A purchaser, successor or adviser involved in a proposed or completed sale or restructuring of the business, subject to applicable legal requirements

We aim to disclose only information reasonably necessary for the relevant purpose.

We do not sell personal information.

10. Overseas processing and disclosure

Some of the technology and service providers we use may store, access or process information outside Australia.

The locations involved may change depending on a provider's infrastructure, data centres, affiliated companies and subcontractors.

Where the Australian Privacy Principles apply to DENZ and we disclose personal information to an overseas recipient, we will take reasonable steps required by applicable law in relation to that disclosure, unless an exception applies.

Where practicable and required by law, information about likely overseas locations may be provided through this Privacy Policy, a collection notice or the relevant service provider's privacy information.

11. Marketing communications

Submitting an enquiry, contact form or quote request does not automatically subscribe you to unrelated promotional marketing.

We may contact you where reasonably necessary to:

• Respond to your enquiry
• Discuss a quotation
• Confirm an appointment
• Arrange a site visit
• Provide information about requested work
• Communicate about services you have engaged us to perform

Where a message constitutes a commercial electronic marketing message, we will comply with applicable requirements of the Spam Act 2003 (Cth).

Where required, marketing messages will:

• Be sent with the required consent
• Identify DENZ as the sender
• Include appropriate contact information
• Provide a clear and functional way to unsubscribe

You can opt out of marketing communications by:

• Using the unsubscribe link provided in a marketing message
• Replying with “unsubscribe” where applicable
• Emailing rita@denzconcrete.com.au

We will action valid unsubscribe requests within the period required by law.

12. Photographs taken during work

We may take photographs or videos of work areas where reasonably necessary for:

• Quoting
• Planning
• Progress records
• Quality assurance
• Work completion records
• Insurance purposes
• Complaint or dispute records
• Before-and-after comparisons

We will not intentionally publish clearly identifying personal information, faces, vehicle registration plates or similar identifying details for marketing purposes without appropriate permission.

Before-and-after photographs may be used on our website, portfolio, Google Business Profile or social media where appropriate permission has been obtained or identifying details have been removed or obscured.

You may tell us before work begins if you do not want photographs of your property used for marketing purposes.

13. Storage and security

Personal information may be stored in systems including:

• Email accounts
• Website databases
• Cloud storage
• Quoting systems
• Invoicing systems
• Business devices
• Electronic job records
• Paper records where applicable

We take reasonable steps appropriate to our business to protect personal information against:

• Loss
• Misuse
• Interference
• Unauthorised access
• Unauthorised disclosure
• Alteration

Security measures may include password protection, access restrictions, account security controls and the use of established technology providers.

No website, electronic transmission or storage system can be guaranteed to be completely secure.

Please do not send highly confidential information through an ordinary website contact form or email unless it is necessary and an appropriate method has been agreed.

If we become aware of a data breach, we will investigate and respond as appropriate. Where the Notifiable Data Breaches scheme applies to DENZ and the legal notification threshold is met, we will make notifications required by law.

14. How long we retain information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business and legal purposes.

This may include retaining information to:

• Respond to enquiries
• Prepare and manage quotations
• Perform requested services
• Maintain job records
• Maintain warranty-related records
• Resolve complaints or disputes
• Meet taxation and accounting requirements
• Meet insurance requirements
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

Some business records may need to be retained for several years.

Where information is no longer reasonably required and we are not legally required or otherwise permitted to retain it, we may delete, destroy or de-identify it as appropriate.

Third-party service providers may maintain their own retention, archive and backup schedules.

15. Accessing or correcting your information

You may contact us if you want to:

• Ask what personal information we hold about you
• Request access to personal information we hold about you
• Ask us to correct inaccurate, incomplete or outdated information
• Ask whether information that is no longer required can be deleted or de-identified
• Withdraw consent where our handling of information relies on that consent
• Opt out of marketing communications

Where the Privacy Act applies, access and correction requests will be handled in accordance with applicable requirements.

Australian privacy law does not provide an unrestricted right to require deletion of all personal information. We may need or be permitted to retain certain records for taxation, accounting, insurance, contractual, security, dispute-resolution or other legal purposes.

We may need to verify your identity before providing access to or changing personal information.

Requests can be sent to rita@denzconcrete.com.au.

16. Third-party websites

Our website may contain links to external websites and services, including:

• Council websites
• Suppliers
• Social media platforms
• Payment services
• Other third-party websites

DENZ does not control the privacy practices, security or content of independent third-party websites.

We recommend reviewing the privacy information of an external service before providing personal information to it.

17. Children's privacy

Our services are intended to be requested or arranged by adults, including property owners, tenants and authorised representatives.

People under 18 should not submit personal information or upload photographs through our website without the involvement of a parent or guardian.

If we become aware that personal information has been submitted by a child without appropriate involvement or authority, we will take reasonable steps to address the situation where appropriate.

18. Privacy questions and complaints

If you have a question, concern or complaint about how DENZ has handled your personal information, please contact us:

DENZ Concrete & Property Services

Legal business name: [insert legal business name]

ABN: [insert ABN]

Email: rita@denzconcrete.com.au

Phone: [insert telephone number]

Business/postal address: [insert business or postal address]

Please provide enough information for us to understand and investigate your concern.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

Where the Privacy Act applies to DENZ and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

19. Changes to this Privacy Policy

We may update this Privacy Policy when our business practices, services, website technology, service providers or legal obligations change.

The latest version will be published on our website with an updated effective date.

Where appropriate, significant changes may also be communicated through our website or directly to affected individuals.